Energy Information Administration
Single Sign On
Frequently Asked Questions

The Energy Information Administration has developed a Single Sign On (SSO) application which allows its respondents to register for a userid and use that userid for all reporting responsibilities that are accomplished via web forms. The data reporter rather than the data contact should be the one establishing an SSO identity. 

The information below will assist you in:

• Registering for a Single Sign On userid

• Registering for the surveys on which you have been asked to report

• Handling problems that you encounter while in the survey form as well as answer some other frequently asked questions. 

Note: For help with the Electric Power survey applications, click here.

Select the topic on which you want information:

How do I register for an SSO userid?
How do I bookmark the Login page?
How do I register for the surveys on which I have been asked to report?
What do I do if I have not received my mail id or code?
What if our company wants more than one of us to report to EIA?
How do I log in to report my data to EIA?
How do I update my account profile?
What if I forget my password?
What are the minimum system requirements for using this application?
How do I set the security features using Internet Explorer so that this application will operate properly?
How do I enable JavaScript?
How do I enable cookies?
How do I disable Pop Up Blocker?
What do I do if I get a page expired notification?
Is it a problem if my system has a Spam Blocker in place?
What should I do if I get a message saying that my account has been locked?
Whom do I contact if I need assistance?

How do I register for an SSO userid?

1. Open your web browser and type in the following
   url:https://signon.eia.doe.gov/ssoserver/login.
2. Select the Register for a Userid link at the bottom of the Login page.
3. Provide the basic contact information requested. All information with the exception of phone extension is required.
4. Select a userid, password, security question and answer.
5. Press the Submit button at the bottom of the page.
6. If you get any error messages (text highlighted in red), make the corrections and 
   press the Submit button again.
7. After successfully registering for an SSO userid, you will see a Registration 
   Completed page. Press the Login Now link which will take you back to the Login page.
8. Before logging in, bookmark this page, it is the one that you will be using 
   from now on to do your reporting.

How do I bookmark the Login page?

Using Internet Explorer:

1. Select Favorites from the menu at the top of the page.
2. In the dropdown, select Add to Favorites.
3. In the popup, change the name in the text box if you wish and then press the OK button. 
4. If you press Favorites again, the bookmark will appear at the bottom of the list. 

 Using Mozilla Firefox:

1. Select Bookmarks from the menu at the top of the page. 
2. In the dropdown, select Bookmark this Page. 
3. If you press Bookmarks again, the bookmark will appear at the bottom of the list.

How do I register for the surveys on which I have been asked to report?

1. Using your new userid and password, log in to the SSO system (either after pressing the
   Login Now link on the Registration Completed page or accessing
   https://signon.eia.doe.gov/ssoserver/login directly).
2. On the EIA Applications and Functions page, select the link Add <Energy> Survey Reporting Capability. <Energy> will be replaced by something such as Coal or Electricity to indicate the fuel group to which your survey belongs.
3. On the Register for <Energy> Surveys page, provide the Mail Id that was sent to you by
   EIA, probably by email.
4. In the Code box, type in the Code that was sent to you by EIA in a separate email.
5. Press the Submit button at the bottom of the page.
6. The EIA Applications and Functions page will reconfigure to list the surveys to which you
   now have access. When you want to submit your report now or in the future, you will select the survey from this list.

What do I do if I have not received my mail id or code?

There are several possibilities. 

1. You may not have received the emails because of your company’s SPAM blocker. Contact your IT department and ask them to allow emails from all @eia.doe.gov addresses. 
2. You may not be listed as the contact person on the survey files even though you may be the one who reports the data. Ask if someone else in your company is the contact and get the emails from that individual. 
3. The survey manager may have an incorrect email address for you. If you think this case is a possibility or 1 and 2 do not apply, please contact CNEAFHelpCenter@eia.doe.gov for all electricity surveys and CoalHelpCenter@eia.doe.gov for all coal, nuclear and alternate surveys.  

What if our company wants more than one of us to report to EIA?

The Mail Id and Code combination can be used only once. If more than one person in your organization will be submitting data to EIA and each wishes to have his own SSO userid, please contact your survey manager to get another Mail Id and Code.

Your Mail Id and Code expire 60 days from receipt of the email containing the Code.


How do I log in to report my data to EIA?

1. Open your browser and access the url: https://signon.eia.doe.gov/ssoserver/login.
2. Enter your userid and password in the boxes provided. Remember that the password is case sensitive. If you have problems logging in, close the browser and try again.
3. From the EIA Applications and Functions page, click on the link for the survey on which you want to report.
4. This link will direct you to the opening page of that survey.

How do I update my account profile?

1. Open your browser and access the url:  https://signon.eia.doe.gov/ssoserver/login.
2. Enter your userid and password in the boxes provided. 
3. From the EIA Applications and Functions page, click on the link Update Your Account Profile.
4. On the Update Your Account Profile page, you may change any account information except your userid by typing into the appropriate boxes. (If you forget your userid, contact EIA's User Services Center at 202-586-8959 or via email User-Services-Center.)
5. When you are finished, press the Submit button at the bottom of the page to update your profile. 
6. If you change your mind and do not want to do an update, press the Cancel button
   at the bottom of the page. 

What if I forget my password?

1. Open your browser and access the url: https://signon.eia.doe.gov/ssoserver/login.
2. Put your userid into the Userid box.
   
3. Click on the link Forgot Your Password? 
4. On the Password Help page, give the answer to the question you entered when you 
   registered for SSO.
5. Enter a new password, following the password rules, and retype it.
6. Press the Logon button at the bottom of the page. 
7. This action will log you in and bring you to the EIA Applications and Functions from which
   you can access your survey.

What are the minimum system requirements for using this application?

You will need a PC running Internet Explorer (IE) 6.0 or higher or Mozilla Firefox 2.0 or higher with SSL 128K, Cipher Strength of 128-Bit, Accept Cookies enabled, MVM or JInitiator loaded, and Java enabled. We recommend 56K or higher transmission speed. 


How do I set the security features using Internet Explorer so that this application will operate properly?

1. Open your browser.
2. Select Tools from the Menu bar. 
3. Select Internet Options. 
4. Select the Security tab. 
5. Select the Internet zone icon.
6. Select the Custom Level button. 
7. Scroll down the Settings list to the Downloads/File Download item and select Enable. 
8. Scroll down farther to the Miscellaneous/Drag and Drop or Copy and Paste Files item and select Enable. 
9. Scroll down farther to the Miscellaneous/Submit Nonencrypted Form Data and select Enable.  
10. Click OK. 

How do I enable JavaScript? 

This SSO application requires browser support for JavaScript. If you are having trouble logging in or using the site, this feature may be disabled. The instructions below will show you how to enable this function on your specific web browser. 

To enable JavaScript on Internet Explorer 5.x or 6.x on Windows: 

1. Open your browser. 
2. Select Tools from the Menu bar.
3. Select Internet Options.
4. Select the Security tab.
5. Select the Internet zone icon.
6. Select the Custom Level button.
7. Scroll down the Settings list to the Scripting item. 
8. Under the Active scripting item, choose Enable.
9. Click OK.
10. Click OK. 

To enable JavaScript on Internet Explorer 5.x on Macintosh: 

1. Open your browser.
2. Select Edit from the Menu bar. 
3. Select Preferences.
4. Under the Web Browser option, select Web Control.
5. Check the box labeled Enable JavaScript.
6. Click OK.

To enable JavaScript on Netscape 6.x and 7.x:

1. Open your browser.
2. Select Edit from the Menu bar.
3. Select Preferences. 
4. Under Category, select Advanced.
5. Check the box labeled Enable JavaScript for Navigator.
6. Click OK.

To enable JavaScript on Mozilla Firefox 2.x:

1. Open your browser 
2. Select Tools from the menu bar.
3. Select Options from the Tools dropdown menu. 
4. Select Content from the icons at the top. 
5. Check the box labeled Enable JavaScript.
6. Click OK.

To enable JavaScript on AOL: 

1. Open your browser. 
2. Select My AOL from the Menu bar. 
3. Select Preferences. 
4. Select the WWW icon. 
5. In the Internet Zone section, if any setting other than Custom is selected, JavaScript 
   is already enabled. If Custom is selected, you must make sure that JavaScript is
   enabled. 
6. If so, select the Settings button. 
7. In the Security Settings section, scroll down to the Scripting section. 
8. Under Active scripting, select either Prompt (which will present you with a dialog box every time active scripting is encountered) or Enable (which will fully enable active scripting without user interaction). 
9. Click OK to close the Security Settings window; click Yes in the resulting warning box
   if changes were made; and click OK to save all changes. 
10. Close the Internet Options window.

How do I enable cookies?

This SSO application requires browser support for cookies. If you are having trouble logging in or using the site, this feature may be disabled. The instructions below will show you how to enable this function on your specific web browser. 

To enable cookies in Internet Explorer 6 on Windows: 

1. Open your browser.
2. Select Tools from the Menu bar.
3. Select Internet Options.
4. Select the Privacy tab. 
5. Select the Advanced button.
6. Check the box labeled Override Automatic Cookie Handling.
7. Under First-party Cookies, select the Accept radio button.
8. Check the box Always Allow Session Cookies. 
9. Click OK. 
10. Click OK. 

To enable cookies in Internet Explorer 5.x on Windows: 

1. Open your browser.
2. Select Tools from the Menu bar.
3. Select Internet Options.
4. Select the Security tab.
5. Select the Custom Level button.
6. Scroll down to the Cookies section.
7. Make sure that Enable is selected for both Cookies entries.
8. Click OK.
9. Click Yes.
10. Click Apply.

To enable cookies in Internet Explorer 5.x on Macintosh: 

1. Open your browser.
2. Select Edit from the Menu bar.
3. Select Preferences.
4. Under the Receiving Files option, select Cookies.
5. For When Receiving Cookies, select "Accept all cookies."
6. Click OK.

To enable cookies in Netscape 6.x and 7.x:

1. Open your browser.
2. Select Edit from the Menu bar.
3. Select Preferences.
4. Under Category, double click Privacy & Security.
5. Select Cookies. 
6. Select the Enable all Cookies radio button.
7. Click OK.

To enable cookies in Mozilla Firefox 2.x:

1. Open your browser 
2. Select Options from the Tools dropdown menu.
3. Select Privacy from the icons at the top. 
4. In the Cookies section, check the box for Accept cookies from sites. 
5. Click an option from the Keep until dropdown, preferably not the I close Firefox option (or you will have to change it every time you want to log in).
6. If you wish to accept cookies from our URL only, press the Exceptions button and put the URL into the Address of web site box.
7. Press OK.