Energy Information Administration
Single Sign On
Frequently Asked Questions


The Energy Information Administration has developed a Single Sign On (SSO) application which allows its respondents to register for a userid and use that userid for all reporting responsibilities that are accomplished via web forms. The data reporter rather than the data contact should be the one establishing an SSO identity. 

The information below will assist you in:

Note: For help with the Electric Power survey applications, click here.

Select the topic on which you want information:

How do I register for an SSO userid?
How do I bookmark the Login page?
How do I enroll for the surveys on which I have been asked to report?
What do I do if I have not received my mail id or code?
What if our company wants more than one of us to report to EIA?
How do I log in to report my data to EIA?
How do I update my account profile?
What if I forget my password?
What if I forget my UserID?
What are the minimum system requirements for using this application?
How do I set the security features using Internet Explorer so that this application will operate properly?
How do I enable JavaScript?
How do I enable cookies?
How do I disable Pop Up Blocker?
What do I do if I get a page expired notification?
Is it a problem if my system has a Spam Blocker in place?
What should I do if I get a message saying that my account has been locked?
Whom do I contact if I need assistance?


How do I register for an SSO userid?

  1. Open your web browser and type in the following
    url:https://signon.eia.doe.gov/ssoserver/login.
  2. Select the Register for a Userid link at the bottom of the Login page.
  3. Provide the basic contact information requested. All information with the exception of phone extension is required.
  4. Select a userid, and password.
  5. Press the Submit button at the bottom of the page.
  6. If you get any error messages (text highlighted in red), make the corrections and 
    press the Submit button again.
  7. After successfully registering for an SSO userid, you will see a Registration 
    Completed page. Press the Login Now link which will take you back to the Login page.
  8. Before logging in, bookmark this page, it is the one that you will be using 
    from now on to do your reporting.


How do I bookmark the Login page?
Using Internet Explorer:

  1. Select Favorites from the menu at the top of the page.
  2. In the dropdown, select Add to Favorites.
  3. In the popup, change the name in the text box if you wish and then press the OK button. 
  4. If you press Favorites again, the bookmark will appear at the bottom of the list. 

 Using Mozilla Firefox:

  1. Select Bookmarks from the menu at the top of the page. 
  2. In the dropdown, select Bookmark this Page. 
  3. If you press Bookmarks again, the bookmark will appear at the bottom of the list.


How do I enroll for the surveys on which I have been asked to report?

  1. Using your new userid and password, log in to the SSO system (either after pressing the Login Now link on the Registration Completed page or accessing
    https://signon.eia.doe.gov/ssoserver/login directly).
  2. On the List of Links page, select the link Add EIA Survey Reporting Capability.
  3. On the EIA Survey Enrollment page, provide the Mail Id that was sent to you by EIA, probably by email.
  4. In the Code box, type in the Code that was sent to you by EIA in a separate email.
  5. Press the Submit button at the bottom of the page.
  6. The List of Links page will reconfigure to list the surveys to which you now have access. When you want to submit your report now or in the future, you will select the survey from this list.


What do I do if I have not received my mail id or code?

There are several possibilities. 

  1. You may not have received the emails because of your company’s SPAM blocker. Contact your IT department and ask them to allow emails from all @eia.gov addresses. 
  2. You may not be listed as the contact person on the survey files even though you may be the one who reports the data. Ask if someone else in your company is the contact and get the emails from that individual. 
  3. The survey manager may have an incorrect email address for you. If you think this case is a possibility or 1 and 2 do not apply, please contact EIASurveyHelpCenter@eia.gov for all electricity, coal, nuclear and alternate surveys.  


What if our company wants more than one of us to report to EIA?

The Mail Id and Code combination can be used only once. If more than one person in your organization will be submitting data to EIA and each wishes to have his own SSO userid, please contact your survey manager to get another Mail Id and Code.

Your Mail Id and Code expire 60 days from receipt of the email containing the Code.


How do I log in to report my data to EIA?

  1. Open your browser and access the url: https://signon.eia.doe.gov/ssoserver/login.
  2. Enter your userid and password in the boxes provided. Remember that the password is case sensitive. If you have problems logging in, close the browser and try again.
  3. From the EIA Applications and Functions page, click on the link for the survey on which you want to report.
  4. This link will direct you to the opening page of that survey.


How do I update my account profile?

  1. Open your browser and access the url:  https://signon.eia.doe.gov/ssoserver/login.
  2. Enter your userid and password in the boxes provided. 
  3. From the List of Links page, click on the link Update Your Account Profile.
  4. On the Update Your Account Profile page, you may change any account information except your userid by typing into the appropriate boxes.
  5. When you are finished, press the Submit button at the bottom of the page to update your profile. 
  6. If you change your mind and do not want to do an update, press the Cancel button at the bottom of the page. 


What if I forget my password?

  1. Open your browser and access the url: https://signon.eia.doe.gov/ssoserver/login.
  2. Click on the link Forgot Your Password? 
  3. On the Request Password Reset page, input your userid and the email address that EIA has on record.
  4. Press the Reset Password button at the bottom of the page.  
  5. This action will send you an email with a temporary password. Use that password to log in to SSO. You will be asked to change the password after logging in. 


What if I forget my userid ?

  1. Open your browser and access the url: https://signon.eia.doe.gov/ssoserver/login
  2. Click on the link Forgot Your Userid?  
  3. On the Recover Userid page, put the last name of the registered person in the Last Name box. 
  4. Put the email address of the registered person in the Email address box. 
  5. Press the Submit button.
  6. This action will send you an email with your userid.  


What are the minimum system requirements for using this application?

You will need a PC running Internet Explorer (IE) 6.0 or higher or Mozilla Firefox 2.0 or higher with TLS 1.0 or greater, Cipher Strength of 128-Bit, and Accept Cookies enabled.


How do I set the security features using Internet Explorer so that this application will operate properly?

  1. Open your browser.
  2. Select Tools from the Menu bar. 
  3. Select Internet Options. 
  4. Select the Security tab. 
  5. Select the Internet zone icon.
  6. Select the Custom Level button. 
  7. Scroll down the Settings list to the Downloads/File Download item and select Enable. 
  8. Scroll down farther to the Miscellaneous/Drag and Drop or Copy and Paste Files item and select Enable. 
  9. Scroll down farther to the Miscellaneous/Submit Nonencrypted Form Data and select Enable.  
  10. Click OK. 


How do I enable JavaScript? 

This SSO application requires browser support for JavaScript. If you are having trouble logging in or using the site, this feature may be disabled. The instructions below will show you how to enable this function on your specific web browser. 

To enable JavaScript on Internet Explorer 5.x or 6.x on Windows: 

  1. Open your browser. 
  2. Select Tools from the Menu bar.
  3. Select Internet Options.
  4. Select the Security tab.
  5. Select the Internet zone icon.
  6. Select the Custom Level button.
  7. Scroll down the Settings list to the Scripting item. 
  8. Under the Active scripting item, choose Enable.
  9. Click OK.
  10. Click OK. 

To enable JavaScript on Mozilla Firefox 2.x:

  1. Open your browser 
  2. Select Tools from the menu bar.
  3. Select Options from the Tools dropdown menu. 
  4. Select Content from the icons at the top. 
  5. Check the box labeled Enable JavaScript.
  6. Click OK.


How do I enable cookies?

This SSO application requires browser support for cookies. If you are having trouble logging in or using the site, this feature may be disabled. The instructions below will show you how to enable this function on your specific web browser. 

 To enable cookies in Internet Explorer 6 on Windows: 

  1. Open your browser.
  2. Select Tools from the Menu bar.
  3. Select Internet Options.
  4. Select the Privacy tab. 
  5. Select the Advanced button.
  6. Check the box labeled Override Automatic Cookie Handling.
  7. Under First-party Cookies, select the Accept radio button.
  8. Check the box Always Allow Session Cookies. 
  9. Click OK. 
  10. Click OK. 

To enable cookies in Internet Explorer 5.x on Windows: 

  1. Open your browser.
  2. Select Tools from the Menu bar.
  3. Select Internet Options.
  4. Select the Security tab.
  5. Select the Custom Level button.
  6. Scroll down to the Cookies section.
  7. Make sure that Enable is selected for both Cookies entries.
  8. Click OK.
  9. Click Yes.
  10. Click Apply.

To enable cookies in Mozilla Firefox 2.x:

  1. Open your browser 
  2. Select Options from the Tools dropdown menu.
  3. Select Privacy from the icons at the top. 
  4. In the Cookies section, check the box for Accept cookies from sites. 
  5. Click an option from the Keep until dropdown, preferably not the I close Firefox option (or you will have to change it every time you want to log in).
  6. If you wish to accept cookies from our URL only, press the Exceptions button and put the URL into the Address of web site box.
  7. Press OK.


Is it a problem if my system has a Spam Blocker in place?

SPAM blockers may prevent incoming email messages sent by EIA from getting to you. If you suspect these messages are being blocked, contact your IT department and ask them to allow all incoming emails with @eia.gov as the concluding portion of the return address.


How do I disable Pop Up Blocker?

Pop-up window eliminator software does a pretty good job of blocking unwanted popup windows, but there are times when you actually want to allow popup windows from a particular website or computer. EIA's Internet Data Collection System needs to be able to launch pop-up windows.
If you are using Internet Explorer,
  1. Select Tools from the menu bar,
  2. Select Pop-up Blocker,
  3. Select Turn Off Pop-up Blocker.
If you only want to allow pop-ups from EIA,
  1. Select Tools from the menu bar,
  2. Select Pop-up Blocker,
  3. Make sure that Turn On Pop-up Blocker is selected,
  4. Select Pop-up Blocker Settings,
  5. In the Address of website to allow box, type in *.eia.gov.
If you are using Mozilla Firefox,
  1. Select Tools from the menu bar,
  2. Select Options,
  3. Select the Content tab,
  4. Uncheck the Block pop-up windows box.
If you only want to allow pop-ups from EIA,
  1. Select Tools from the menu bar,
  2. Select Options,
  3. Select the Content tab,
  4. Make sure that the Block pop-up windows box is checked,
  5. Select the Exceptions button,
  6. In the Address of web site box, type in *.eia.gov.
Note: There may be more then one Pop-up Blocker installed on your system. For example, the Google Toolbar may also have a pop-up blocker installed. Check the instructions of any additional pop-up blockers on how to permit all or selected pop-ups.

What do I do if I get a page expired notification?

If you are trying to navigate in an application and you get a notification that the page you are trying to access has expired, it is probably because you used your browser’s Back button. On most of our pages we provide navigation buttons on the form. Please use them. Occasionally there may not be a navigation button in which case you can use the browser’s Back button. If you get the expired message, you can also try refreshing the page. (In Internet Explorer look for the icon on the menu bar that looks like a page with two circular arrows. In Netscape look for the icon on the menu bar that is a circle with an arrow pointing up and slightly left.) 

What should I do if I get a message saying that my account has been locked?

Close your browser and open another one.


Whom do I contact if I need assistance?

If you have questions about filling out the electricity forms, please contact EIASurveyHelpCenter@eia.gov. If you have difficulty filling out the coal, nuclear or alternate forms, please contact EIASurveyHelpCenter@eia.gov.

If you have any questions about or difficulties with the registration process or with logging in and the instructions pertaining to JavaScript or cookies have not solved your problem, please contact OITDevelopment@eia.gov.